Definition and Interpretation
In these General Terms and Conditions of Service, the following words and expressions shall have the following meanings:
Account - Means any account of a Customer with the Service Provider with respect to the provision of any Services.
Bill - Means any bill, invoice or statement issued or rendered by the Service Provider of any charge, fee or other sum stated therein as due or payable to the Service Provider and/or of the sum or sums or balance due or payable to or from the Service Provider in respect of any Service or on any Account.
Billing and Payment Terms - Means the terms and conditions by or subject to which the Fees and Charges become due and payable or governing matters related to Bills, as determined by the Service Provider from time to time, including the Billing Terms and Conditions available on Onioindia website.
Customer Agreement - Means an agreement between the Service Provider and the Customer relating to any Service delivered by the company.
Customer Information - Means  in relation to a Customer, all information which the Service Provider obtains as a result of such Customer's use of a Service provided by the Service Provider or in connection with the contract or agreement between that Customer and the Service Provider, including any information (including opinions) which identifies or which relates to an individual, whether true or not, and any information of a Customer collected, used or disclosed as described in Onioindia Data Protection Policy.
Customer Request - Means any request, order or instruction of the Customer to the Service Provider (whether with respect to any Service or otherwise).
Customer - Means any person who applies or subscribes any Service of our.
E-Bill - Means the Electronic Bill Presentation and Payment service operated by Onioindia.
Fees and Charges – Means fees, charges and/or rental in connection with the provision of any Service.
General Terms - Means these General Terms and Conditions.
- Includes any association, partnership, firm or corporation.
1. Description of Service
Onioindia provides Complete Business Solutions and Services for both online and offline platforms The Service is offered and provided subject to the terms and conditions of this Agreement. The Customer shall connect to the Service using any Internet browser or phone supported by the Service. The Customer is responsible for obtaining access to the equipment necessary to access the service.
2. Modification of Terms of Service
Onioindia reserves the right to update and change the Terms of Service from time to time and the updated version will be published on our website at  Any new features that augment or enhance the current Service, including the release of latest services, price update and resources, shall be subject to this Terms of Service. You have no right to terminate your use of the Services if the Terms are modified in a manner that substantially affects your rights in connection with use of the Services. Your continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time.
3. Restrictions or Copyrights.
In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer or otherwise make available our services to any third party. (ii) provide any service based on the Services without prior written permission; (iii) use the Services for spamming and other illegal purposes; or (iv) reverse access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.
Cancellation Policy
In case of requests for order cancellations, Onioindia reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Onioindia receives a cancellation notice within 24Hrs and the order has not been processed/ approved by Onioindia, Onioindia shall cancel the order and refund Amount to your Wallet within 48 Hrs. Onioindia will not be able to cancel orders that have already been processed. Onioindia has the full right to decide whether an order has been processed or not.
Refund Policy
1) Cancelled amount will get transferred to Wallet within 48hrs which can also be withdrawn as per their origin mode of payment. Credit/Debit card cancellations will be charged 5% extra.
2) The present form and format of the Wallet, issued by Onioindia to its Customers, is modeled on a closed system prepaid payment instrument.
3) Any promotional cash deposited into Your Wallet by Onioindia, will not be refundable into your bank account on cancellation of an Order. This promotional cash has an expiry date beyond which, it will not be available for your usage.
4) Any Amount lying unused on your wallet can be withdrawn to your origin source of payment.
5) If customer paid twice for one transaction, the one transaction amount will be refunded via same the source within 7 to 10 working days.
Service Delivery Policy Eligibility
The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by Onioindia. By accepting these Terms & Conditions or by otherwise using the Services or the Site, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent an identity, age or affiliation with any person or entity.
Limitation of Liability
In no event shall Onioindia be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if Onioindia has been advised of the possibility of such damage. Your sole and exclusive remedy for any dispute with Onioindia related to any of the services shall be termination of such service.
Turn Around Time
Once Customer place the order, Order will be executed within 24-48 Hrs for processing which will be completed within 7 Working days.
Invoices and Receipts
After Receiving the Order and Payment from the customer /Amount deducted from the customer wallet, Automated/System Generated Invoice towards will be mailed to the Customer at his/her registered mail id and SMS will be sent to the customer about their order stages and order completion.